BILLING FAQ
I need to change the credit card number on my account, can I change it online? For security reasons you must call our Accounting Department at 1-866-301-4590 Ext. 645 Do you take payments through online banking? Yes, simply use your account number or registration number to set this up through your bank under Platinum Communications Corp. How can I change the bank account number where my payments come out of? Or how do I set up auto-withdrawals? Email a void cheque to accounting@platinum.ca or fax to (403) 301-4599 and state the day you would like the payments to come out - either the 1st or 15th of the month. What is the balance on my account? View the statement that is emailed or mailed to you and always look at the bottom figure that states “Amount Due.” If there is a 'CR' behind the number, this means you have a credit on your account. Why do I receive more that one statement each month? You receive one on the first of each month when ALL the accounts are billed, and then when you make a payment or the payment has come out of your bank account and is posted, you receive another one to keep you informed. Any time something is posted to your account you receive an email. This includes when you are being put into our billing system, or when your plan has expired and you have signed up for renewal. Can my statements be mailed out? Yes, however please note there is an environmental fee of $2.50 plus tax each month. I'm going away for an extended period of time, do I have to pay for my internet while I'm gone? I do not want to disconnect and pay to reconnect upon return. Simply complete the Vacation Amendment Form online or download and fax to 403-301-4599. I have received a notice with a balance on it that states I am 45 days in arrears and I must call to avoid disconnection. I know I only owe for this month, why is this? When you receive this notice it states a “portion” is 45 days in arrears and this is usually the late fees that have not been paid. If you have paid the balance in full each month, the account will continue to accumulate late fees. Please attempt to pay your account in full each month, when the account is in arrears for 90 days the service may be disconnected. |
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